The promise of 100% paperless, mobile banking is here. Competition and customer expectations are driving it, the technology is available, and regulations such as eIDAS in the EU fully support it.
What, then, are the obstacles to achieving it?
Or so it may appear. But those same customers also expect competitive fees. The sustainable way to offer both is by implementing solutions that reap the rewards and savings of digitalisation in the back-office operations as well as at the customer touchpoints.