Being digital and streamlined is built into Pleo’s DNA so the idea of the business exploring e-signing and digital identity verification shouldn’t be a surprising one.
However, the initial reason for looking into a solution like Scrive was not simply for the purposes of further digitalisation. Working within the world of fintech, Pleo is no stranger to compliance and regulation so when new rules were introduced, forcing them to implement another layer of identification into their customer onboarding process, they went looking for the best solution to bridge this gap.
When looking for the right solution, one of the most important things for Pleo’s team was usability. It had to be intuitive enough so that any user could pick it up and know how to use it immediately, without slowing down the onboarding process while still maintaining a high level of security.