Riddermark Bil is Sweden’s largest marketplace for used cars, selling over 25.000 used cars in 2021. With several large facilities in Stockholm, they help private individuals and companies to sell, exchange and buy used cars.
Always looking to innovate and improve, Riddermark has put a lot of effort into developing better ways for their customers to buy and sell their cars. This has been a priority from the start but in the pandemic, the urgency and importance of this initiative rose to an all time high.
Their digitalisation journey started quite some time before this, being introduced to Scrive through their financing partner DNB. While Scrive was initially used primarily for Riddermark’s financing agreements, it quickly spread to other document processes. Starting with the car purchasing agreement it has since been used to digitalise every type of agreement possible, most recently work orders and service agreements in Riddermark’s workshops.
This has not only sped up their processes and eliminated the need for manual paper-based administration but also given a much better overview and insight into Riddermark’s agreements. Idalina Santamäki, Riddermark Bil’s Head of Quality & Communications mentioned this as a specific aspect she utilises every day.