Sorting on Telecom

The telecom slowdown of recent years is calling for an industry reassessment. Growth has slowed, margins have been declining, and the competition to win and keep customers is stiffer than...

Customer satisfaction is notoriously low in the struggling telecom industry, making loyalty hard to come by. Mobile subscribers are a particularly fickle segment, which should come as no surprise as data...

The push for digital transformation applies across all industries, but “telecom companies have an especially strong need to transform”, according to a 2018 Boston Consulting Group report. Why? The current...