Columbus had the solution: Scrive and M-Files
It all started with M-Files, a solution for document management that gives GlobalConnect complete version control meaning the right people get access to the right document. Hans explains: “It was a digital boost. M-Files alone had been a revolution for us, and when Columbus proposed Scrive, we immediately saw that this was our next step.”
Scrive’s electronic signature solution is both secure and creates a better customer experience. The combination of M-Files and Scrive synchronises the document flow, and the customer can sign the same day. In the same instant, the contract becomes available to accounting and customer services.
Outcomes exceed expectations
GlobalConnect had expected that they would get benefits such as increased speed and greater efficiency and the result was approximately 80 hours saved per week! What they did not expect, though, was the additional positive effects. Higher security and speed help staff feel more confident in the process, and it reduces stress levels. Customer relationships improve thanks to faster service and fewer mistakes, and productivity goes up.
Hans Enston believes the implementation of M-Files went so seamlessly because Columbus listened to their needs and were able to present the right solution from the start. The Scrive solution wasn’t part of GlobalConnect’s original order, but this is where Columbus proactively stepped in.
Hans Enston explains: “They presented the best solution for us, and were able to install it in no time. We got a return on our investment, in time and money, in just a few months. Columbus is helping us gain even more benefits than we had initially imagined.”
Digital service strengthens the brand
Hans Enston describes paper contracts as a thing of the past. The company makes fewer mistakes, has more satisfied customers, happier employees, and better profitability. Last but not least, it clearly has a sustainability impact.
“I can’t think of a single drawback”, says Enston. “Everybody in our company just loves it. At GlobalConnect we are digitising Sweden, so working digitally with customers naturally aligns with our brand. Digital contracts are part of the customer experience.”