Digitalising processes across the company reduced administration while driving customer experience.
Curae Zorg wanted to bring a fresh breath of air into the homecare industry in the Netherlands. Part of doing this was ensuring they delivered a superior, digital onboarding experience.
When new staff members join Curae Zorg, a number of different processes are started, some of which include documents that need to be shared and sometimes signed. With the roll-out of Scrive’s solutions, Curae Zorg Zorg was able to cut down administration in these areas by 50%, meaning a 20% reduction in administrative time for the business overall.
This has also translated into quicker response times, taking these from weeks to minutes or hours, as well as significant cost savings and improvements to Curae Zorg’s carbon footprint.
Read more about how this was achieved
Co-founder Huseyin Jielmans started Curae Zorg together with his wife Patricia Tan in 2016 in a garage but has, since then, moved into a large office, growing it to a business with over 500 clients and 100 employees. Within the care industry there’s a lot of paperwork to deal with and as such Curae Zorg chose HR and recruitment as the first step in their digitalisation.
Huseyin looked into a variety of different providers but found Scrive to be the stand-out option, due to speed, price and ease of use, as well as the quality of assistance they received from Scrive during the initial steps of the project.
Rolling out the solution was simple: after a quick presentation, Curae Zorg’s staff was ready to start using it, something Huseyin credits to Scrive’s intuitive user interface.
When hiring new employees, Curae Zorg’s HR department needed to print not only contracts but a 30-page employee handbook. This, on top of having to mail contracts and wait for them to return, created big bottlenecks in the process.
Curae Zorg would often wait upwards of 4 weeks for employment contracts to be mailed back fully signed, and even then there was a potential of it being filled out incorrectly or not returned at all.