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Contact salesExtended SLA: Reliable support when it matters most
Guide
In critical moments, every second counts. Scrive’s Extended SLA ensures your business has the tools and support to handle emergencies with ease, keeping your operations running smoothly—even when the unexpected happens.
What’s included in Extended SLA?
✅ Guaranteed uptime: Reliable system availability to maintain smooth workflows
✅ Emergency assistance: Access an on-call engineer who will respond within 2 hours during an outage or emergency
✅ Responsive support: Extended after-hours and weekend support tailored to your needs
✅ Clear service metrics: Transparent performance insights to maintain confidence
Make the most of Extended SLA
Here’s how to prepare your team for success:
- Identify your emergency team: Brief the people most likely to spot and report issues, so no time is wasted during an emergency
- Subscribe to our status page: Stay informed about updates and ongoing issues at status.scrive.com
- Clarify internal processes: Ensure everyone knows their role and the correct steps to follow when quick action is needed
- Share contact details: Make emergency contact information easily accessible—don’t waste time searching for it
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